Frequently asked questions
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Service profile

– Which service profiles are available to me?
➔ In the IoT-Portal under Service profile the Owner can choose between three subscriptions (Eco, Standard and
Professional) (Link).
– How can I create or change a service profile?
➔ This can only be done by the Owner of the device in the IoT Portal under Service profile/Change service profile. He also
has the option of Renewal of the service profile automatically or manually.
– Where can I find the invoice for my purchased service profile?
➔ This can only be viewed by the Owner of the device, in the IoT Portal under Service profile/Service profile history.
– Where can I buy SMS packages?
➔ Only the Owner of the device can do this in the IoT Portal under Service profile/Purchase SMS Packages.
– Where do I see the invoice for my purchased SMS packages?
➔ Only the Owner of the device can see this in the IoT Portal under Account Settings/SMS Package/SMS Package History
or under Account Settings/SMS Package.

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