Frequently asked questions
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– How can I set up or change my account settings?
➔ In the IoT Portal in the top right-hand corner under your name and e-mail address under Account Settings/Profile.
– Where can I change my password?
➔ In the IoT Portal top right, under your name and e-mail address, under Account Settings/Password, or on the IoT Portal
home page, at https://iot.comatreleco.com/
– How can I automatically purchase new SMS packages to ensure that the SMS messages are sent (e.g. for connections to
telephone servers or alarm servers)?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package. You can activate
Automatic purchase, select the number of SMS packages and specify a limit for automatic purchase.
– How can I buy SMS packages for all my devices?
➔ In the IoT portal, in the top right-hand corner, under your name and e-mail address, under Account Settings/SMS
Package. You can select the number of SMS Packages.
– Where can I see the invoice for my purchased SMS packages above all devices?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package/SMS Package
history.
– How do I have an overview of the equipment?
➔ In the IoT-Portal on the device overview you can see how many devices you have. You can choose between the Device
and ist view. Use the search function to search for names contained in the device. The selection of devices can be filtered into
My owned devices, My assigned devices and My installed devices.
– How can I add a device?
➔ In the IoT Portal with the Add a Device button you can Set up a new device or add an existing Device With
invitation code. See installation instructions at https://www.comatreleco.com/en/user-manual/
– How can the view of the inputs and outputs be updated?
➔ In the IoT Portal, press the Refresh button or select F5 on the keyboard.

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