Frequently asked questions
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Overview

– Where can I see who owns the device?
➔ In the IoT-Portal in the Overview under Manager/Owner.
– Where can I see who is the installer of the device?
➔ In the IoT Portal in the Overview under Manager/Installer.
– Where can I find the serial number of the device?
➔ In the IoT Portal in the Overview under Device/Serial number or on the label on the front of the device.
– Where can I see how many SMS the device has available?
➔ In the IoT-Portal in the Overview under Device/SMS available for this month.
– Where can I see how many events the device has available?
➔ In the IoT Portal in the Overview under Device/Number of monthly events.
– Where can I see the current firmware status of the device?
➔ In the IoT Portal in the Overview under Device/Firmware.
– Where can I see the current status of the IoT Portal?
➔ The current status of the IoT-Portal can be seen in the Devices overview, bottom left, at the version.
– Where can I see the phone number of the device?
➔ In the IoT Portal in the Overview under Connection/Phone number.
– Where can I check whether the device is connected or not?
➔ In the IoT Portal in the Overview under Connection/Connection status.
– Where do I see the provider?
➔ In the IoT Portal in the Overview under Connection/Mobile network.
– Where can I see the status of the inputs and outputs?
➔ In the IoT-Portal in the Overview you can see the status of the inputs and outputs. The time stamp (date, time) shows the
last update. The query can be updated with the Refresh button or on the F5 keyboard.

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