Frequently asked questions


– Where can I manage the device?
➔ In the IoT Portal under Manage/Settings (cogwheel symbol) Manage your device You can Unpair the device, Import
configuration (e.g. when changing devices) and Export configuration (e.g. for a backup) or Delete it.
– Where can I edit the device name?
➔ In the IoT-Portal under Manage/Edit/Rename adapt the device name.
– How can the owner of the device be changed?
➔ In the IoT Portal under Manage, select the Change owner button. See instructions (Link).
– How can the installer be removed?
➔ In the IoT Portal under Manage, select the Remove installer button. See instructions (Link).
– Where can I set the time zone?
➔ The current time zone can be set in the IoT Portal under Manage/Device time zone or by activating the UTC time zone
IMPORTANT: the summer/winter time is not changed automatically and must be taken into account when entering it!
The device is located in Zurich: winter time = UTC+01:00, summer time = UTC+02:00
The device is located in New York: winter time = UTC-05:00, summer time = UTC-04:00
The device is located in Hong Kong: winter time = UTC+08:00, summer time = identical
– How do I set the notification of events?
➔ In the IoT-Portal under Manage, you can use the respective switch to set the events such as Startup, Connected,
Shutdown, Disconnected, Reset button, Period event count reached, Periodic status report (Hourly, Daily, Weekly
and Monthly) and Test button activated, as well as to provide an individual Message (max. 30 characters). Under
Notifications Users / Machines and their notification (Push, SMS, e-mail) can be selected. The number of message
recipients depends on the service profile.
– How does the SMS outbound control work?
➔ In the IoT Portal under Manage you can activate the Help message to allow the message recipient to request SMS
output control messages.

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