How do I transfer a CMS‑10R device to a new owner?

To change the owner of a CMS‑10R device in the IoT portal, proceed as follows.

1. Open the IoT portal at iot.comatreleco.com on your PC, laptop or tablet and sign in with your credentials.
   

2. Select the desired CMS‑10R device to open the device view.

3. Open the Manage tab in the menu.

4. Click the blue button Change owner.

5. Enter the email address of the new owner.
   You will also be asked “Are you the owner of the device?”.
   This refers to the future owner:
   Installers who set up the device for a customer select No.
   Owners who want to transfer the device to another person select Yes.

6. One of the following messages will appear in the info box.

   6.1 Existing user
   If the new owner already has an IoT portal account, an ownership request email is sent.
   Important:
   If the new owner has no payment method stored, the device cannot be transferred and no invitation is sent.
   The future owner must first add a payment method in the IoT portal.
   After that, the current owner can start the transfer again.
   Once the invitation has been sent, the new owner must sign in to the IoT portal and confirm the request using the link in the email.

   6.2 User not found in the database
   If the new owner does not yet have an IoT portal account, an invitation to create an account is sent by email.
   After creating and verifying the account, the ownership request can be accepted via the link in the email.
   A user account is mandatory, as these details are used for future billing.

7. Once the ownership request has been accepted, the previous owner receives a confirmation email.
   Until the invitation is accepted, the device remains the property of the current owner, including ongoing billing.

Note: