Qustions about the Portal device configuration
– Where can I see who owns the device?
➔ In the IoT-Portal in the Overview under Manager/Owner.
– Where can I see who is the installer of the device?
➔ In the IoT Portal in the Overview under Manager/Installer.
– Where can I find the serial number of the device?
➔ In the IoT Portal in the Overview under Device/Serial number or on the label on the front of the device.
– Where can I see how many SMS the device has available?
➔ In the IoT-Portal in the Overview under Device/SMS available for this month.
– Where can I see how many events the device has available?
➔ In the IoT Portal in the Overview under Device/Number of monthly events.
– Where can I see the current firmware status of the device?
➔ In the IoT Portal in the Overview under Device/Firmware.
– Where can I see the current status of the IoT Portal?
➔ The current status of the IoT-Portal can be seen in the Devices overview, bottom left, at the version.
– Where can I see the phone number of the device?
➔ In the IoT Portal in the Overview under Connection/Phone number.
– Where can I check whether the device is connected or not?
➔ In the IoT Portal in the Overview under Connection/Connection status.
– Where do I see the provider?
➔ In the IoT Portal in the Overview under Connection/Mobile network.
– Where can I see the status of the inputs and outputs?
➔ In the IoT-Portal in the Overview you can see the status of the inputs and outputs. The time stamp (date, time) shows the last update. The query can be updated with the Refresh button or on the F5 keyboard.
Manage
– Where can I manage the device?
➔ In the IoT Portal under Manage/Settings (cogwheel symbol) Manage your device You can Unpair the device, Import configuration (e.g. when changing devices) and Export configuration (e.g. for a backup) or Delete it.
– Where can I edit the device name?
➔ In the IoT-Portal under Manage/Edit/Rename adapt the device name.
– How can the owner of the device be changed?
➔ In the IoT Portal under Manage, select the Change owner button. See instructions.
– How can the installer be removed?
➔ In the IoT Portal under Manage, select the Remove installer button. See instructions.
– Where can I set the time zone?
➔ The current time zone can be set in the IoT Portal under Manage/Device time zone or by activating the UTC time zone switch.
Examples:
The device is located in Zurich: winter time = UTC+01:00, summer time = UTC+02:00
The device is located in New York: winter time = UTC-05:00, summer time = UTC-04:00
The device is located in Hong Kong: winter time = UTC+08:00, summer time = identical
– How do I set the notification of events?
➔ In the IoT-Portal under Manage, you can use the respective switch to set the events such as Startup, Connected, Shutdown, Disconnected, Reset button, Period event count reached, Periodic status report (Hourly, Daily, Weekly and Monthly) and Test button activated, as well as to provide an individual Message (max. 30 characters). Under Notifications Users / Machines and their notification (Push, SMS, e-mail) can be selected. The number of message recipients depends on the service profile.
– How does the SMS outbound control work?
➔ In the IoT Portal under Manage you can activate the Help message to allow the message recipient to request SMS output control messages.
Users / Machines
– How can a user be added?
➔ In the IoT-Portal under Users / Machines, select the button Add a user. Select the rights (Status access, Control access, Manage access) and send the invitation by SMS or e-mail. See instructions.
– How can a machine (telephone or alarm server, etc.) be added?
➔ In the IoT Portal under Users / Machines, select the button Add a machine. Enter and confirm Machine name and Phone number or E-mail address. You have the possibility to send a Test message (max. 30 characters in GSM-7 character set) to the machine. See the instructions. By default, the messages to such a machine are sent using the UCS2 character set. If only characters from the GSM7 character set are sent, the GSM7 character set is used.
– What is the phone number when the machine sends an SMS to the machine?
➔ The telephone number in Switzerland is +41 79 807 20 06 and abroad +1 917 746 07 51. we recommend that you save this number in the mobile telephone device under CoReM.
– How do I set up a pager function (telepage pager)?
➔ The pager function is set up under Users / Machines by adding a new machine. The number of the pager is entered in the telephone number field. To test the pager function you can send a test message. For each pager notification, 1 SMS is deducted from the SMS account. Under Notifications (Manage, Inputs and Outputs), the telepage pager can be added as a message recipient. The stored texts are sent to the pager as SMS.
Event log
– Which events are logged?
➔ Historical data on events, notifications and system operation are listed in tabular form with a time stamp.
– Can the event log be exported?
➔ You can download the event log in csv format with the Export event log button.
– How long is the log data retention period?
➔ The log data retention time depends on the selected service profile.
Inputs
– How many entrances are available to me?
➔ The CMS-10R-D has 6 digital inputs, the CMS-10R-DA has 6 analogue (0 – 10 V) or digital inputs and the CMS-10R-DAC has 4 (I1 – I4) analogue or digital and 2 (I5 and I6) 4 – 20 mA inputs. These can be configured in the IoT Portal under Inputs.
– How can I delay the input signal?
➔ In the IoT-Portal below the Input with the Trigger window you can delay the analogue and digital inputs from 0.5s to 86’400 seconds.
Outputs
– How many Outputs are available to me?
➔ There are 4 potential-free changeover contacts (250 AC, 10 A) available. These can be configured in the IoT Portal under Outputs.
Applications
– Can outputs be controlled automatically?
➔ Yes, e.g. by having an activated input send a corresponding message to the output as an SMS control.
– How can a voice message be generated from an e-mail by an external service provider (e.g. a monitoring device)?
➔ eCall or another provider is recommended to create an account and set up the corresponding service.