Questions about the user account
– Which web browser can be used for the ComatReleco IoT portal https://iot.comatreleco.com?
➔ We recommend Google Chrome or Mozilla Firefox. These must be up-to-date (this can be checked under Help/via Google Chrome or Mozilla Firefox). Microsoft Edge from version 83.0.478.64 onwards also works.
– How can I connect to the IoT Portal for the first time?
➔ Log on to the website https://iot.comatreleco.com and fill in all the required fields. With your email and password you will connect to the IoT-Portal. See CMS-10R user manual.
– What kind of password do I have to use?
➔ The password must be at least 8 characters long and consist of a number, a special character, upper and lower case letters.
– Why am I not receiving an email?
➔ Check the device configuration and check the spam filter and firewall settings.
– How can I reset my password?
➔ In the IoT Portal, click the Reset Password button and enter the e-mail address used for this account. You will receive an email with a link to reset my password. By clicking on the link, you can create and confirm a new password.
Home page
– How can I set up or change my account settings?
➔ In the IoT Portal in the top right-hand corner under your name and e-mail address under Account Settings/Profile.
– Where can I change my password?
➔ In the IoT Portal top right, under your name and e-mail address, under Account Settings/Password, or on the IoT Portal home page, at https://iot.comatreleco.com/
– How can I automatically purchase new SMS packages to ensure that the SMS messages are sent (e.g. for connections to telephone servers or alarm servers)?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package. You can activate Automatic purchase, select the number of SMS packages and specify a limit for automatic purchase.
– How can I buy SMS packages for all my devices?
➔ In the IoT portal, in the top right-hand corner, under your name and e-mail address, under Account Settings/SMS Package. You can select the number of SMS Packages.
– Where can I see the invoice for my purchased SMS packages above all devices?
➔ In the IoT Portal, top right, under your name and e-mail address, under Account Settings/SMS Package/SMS Package history.
– How do I have an overview of the equipment?
➔ In the IoT-Portal on the device overview you can see how many devices you have. You can choose between the Device and ist view. Use the search function to search for names contained in the device. The selection of devices can be filtered into My owned devices, My assigned devices and My installed devices.
– How can I add a device?
➔ In the IoT Portal with the Add a Device button you can Set up a new device or add an existing Device With invitation code. See installation instructions.
– How can the view of the inputs and outputs be updated?
➔ In the IoT Portal, press the Refresh button or select F5 on the keyboard.
Service profile
– Which service profiles are available to me?
➔ In the IoT-Portal under Service profile the Owner can choose between three subscriptions (Eco, Standard and Professional) (Link).
– How can I create or change a service profile?
➔ This can only be done by the Owner of the device in the IoT Portal under Service profile/Change service profile. He also has the option of Renewal of the service profile automatically or manually.
– Where can I find the invoice for my purchased service profile?
➔ This can only be viewed by the Owner of the device, in the IoT Portal under Service profile/Service profile history.
– Where can I buy SMS packages?
➔ Only the Owner of the device can do this in the IoT Portal under Service profile/Purchase SMS Packages.
– Where do I see the invoice for my purchased SMS packages?
➔ Only the Owner of the device can see this in the IoT Portal under Account Settings/SMS Package/SMS Package History or under Account Settings/SMS Package.
– What is an event?
➔ An event is an information forwarding via e-mail push message or SMS message. A certain number of events per month is available, depending on the service profile.
– How much does a voice call cost?
➔ Four SMS are deducted from the SMS available account per voice call.
– How much does a pager message cost?
➔ One SMS is deducted from the SMS account per pager message.