Questions about Device installation / Troubleshooting
– Who will install the CMS-10R?
➔ The CMS-10R may only be installed by qualified electricians.
– Why is no LED lit?
➔ Mount the antenna and connect the device with the appropriate rated voltage (CMS-10R-D: 110 – 240 V AC / CMS-10R-DA and CMS-10R-DAC: 12 – 48V DC).
– What is the status of the LEDs?
➔ Status LEDs Radio signal
These LEDs indicate the currently used radio standard (2G, 3G or 4G).
The colour indicates the signal strength:
LED not lighting up
Operating mode: Fallback: Event storage on the device
Radio network: None
IoT Portal: not connected
LED flashing orange
Operating mode: Fallback: SMS directly to recipient
Radio network: Poor reception
IoT Portal: not connected
LED lighting up orange
Operating mode: Normal operation
Radio networl: Poor reception
IoT Portal: connected
LED flashes green
Operating mode: Fallback: SMS directly to recipient
Radio network: Good reception
IoT Portal: not connected
LED lights up green
Operating mode: Normal operation
Radio network: Good reception
IoT Portal: connected
➔ Status LEDs Outputs
LED not lighting up
Status: Relay switched off. Relay contact is open
Flashing frequency: —
LED lights up
Status: Relay switched off. Relay contact is closed
Flashing frequency: —
➔ RUN LED
LED not lighting up
Status: The device is switched off or is not working
Flashing frequency: —
LED flashing
Status: The device and the firmware are ready for use and are in operation
Flashing frequency: Slow
➔ STAT LED
The LED indicates the operating status.
LED not lighting up
Status: Normal operation
Flashing frequency: —
LED flashing
Status: Firmware update
Flashing frequency: Fast, flashing
LED flashing
Status: Firmware update/restart
Flashing frequency: Slow
LED lights up
Status: Device shuts down/exits all running tasks
Flashing frequency: —
LED flashing
Status: Device shuts down/terminates connection to even IoT platform and mobile network
Flashing frequency: Fast
➔ Status LEDs Inputs
Digital inputs
LED not lighting up
Status: Input value = logic level 0 (low)
Flashing frequency: —
LED lights up
Status: Input value = logic level 1 (high)
Flashing frequency:: —
Analogue inputs
LED not lighting up
Status: Input level ≤ lower threshold value
Flashing frequency: —
LED flashing
Status: Lower threshold value < input level < upper threshold value
Flashing frequency: Slow
LED lights up
Status: Input level ≥ upper threshold value
Flashing frequency: —
– Are the input and output contacts potential-free?
➔ The inputs are not potential-free and must be supplied with the same potential as the device is fed. The outputs are designed as change-over contacts and are potential-free.
Troubleshooting
– How can measurement errors of the analogue inputs be corrected?
➔ Adjust the Min. and Max. value under the corresponding input according to the deviation (+/-).
– Why is the device not connected?
➔ Check on the unit whether 2G, 3G or 4G is lit and RUN is flashing. Check the Connection status in the IoT Portal under Overview (Connected or not connected: Last connection: dd.mm.yy). Update the connection status with Refresh or F5.
– How can the mobile network connection be improved?
➔ Check the signal strength (2G < -102, 3G < -103.7, 4G < -93.3 dBm) and provider (Swisscom for CH) in the IoT Portal under Overview/Connection/Mobile network. Otherwise install a magnetic base antenna with 2.5m cable or an external antenna with 5m cable and appropriate antenna extension of 5, 10 or 20m.
– Why does it deduct more than one SMS for a message?
➔ A maximum of 160 characters in the GSM standard coding alphabet can be used per SMS message. However, if characters are sent that are not contained in this alphabet (special characters, Greek alphabet, Cyrillic characters, etc.), the system automatically switches to UCS-2 coding. The maximum length of an SMS is now only 70 characters. If the max. length is exceeded, concatenated SMS are sent. One SMS is deducted per segment.