How can I enable remote access for support to my device?

To allow the support team temporary remote access to your device, you must first start a support session in the IoT portal.

Open the IoT portal and select the affected device. Then navigate to the Support section at the very bottom of the left-hand menu.

Activate the button “Allow remote access” and confirm your selection. After confirmation, the support team will be able to access the device.

Remote access is time-limited and will automatically end after one hour.

Important:
Please contact support after the support session has been started, so that access to the device is possible during the active remote session.

You can reach our support team by phone at:
+41 31 838 55 77