This year, we were present at a number of national and international trade fairs. We were able to make many new contacts and maintain existing relationships. Direct dialogue with our customers is extremely important to us and we take their feedback very seriously. We received a lot of positive feedback about our office staff. We would like to take this opportunity to thank our support staff, who do a very good and important job of liaising with our customers.
But what makes good customer support? We have received a lot of feedback on this question. To summarise, we can say that the availability of the TEAM and therefore prompt responses to enquiries are very important. It is also highly appreciated that we can easily serve customers in German, French, Italian and English. Obviously, this is no longer a matter of course in the market. We are proud that we fulfil these requirements with our TEAM.
How does the technical expertise of our support staff come about? We develop our products in-house and have the necessary specialists on hand. This means that we not only know our products well from the catalogue, but also understand how they work. Collaboration between the R&D, After Sales and Technical Support departments works very well thanks to short communication channels. The highlight is that at ComatReleco there is bi-directional co-operation between the market and our technology. The information gathered by the support team quickly finds its way to product management and from there to R&D. This means that we can react very quickly to market requirements. This is also the reason why we can cover very short-term product customisations for projects with individual requirements. This is a major advantage of working with ComatReleco.
We are optimistic about the future and look forward to utilising the experience we have gained in recent years to the benefit of our customers. We will soon be launching another product family of coupling modules for digital and analogue signals.
Daniel Herren, CSO