After a complicated 2020 for many of us, we started 2021 with a lot of enthusiasm. Nevertheless, we were soon faced with the same challenges as in March 2020, especially with regard to working from home.
Compared to the previous year, the transition went smoothly this time, as the first lockdown prompted us to accelerate internal digitalisation processes in the second half of 2020. This included the introduction of IP telephony, tools for collaborative working and a workflow system.
Of course, new tools only bring added value if they are used sensibly in day-to-day work. However, thanks to the experience gained during the first lockdown, the implementation of these tools was very straightforward. All employees recognised the benefits both for internal use and for our customers and partners. We have noticed the same kind of dynamic with most of our partners. The exchange had even intensified over the last few months, with the difference that people were talking on screen instead of in person. We hope that we have met your expectations in every respect during this special time and look forward to seeing you again in person. Happy reading.
Alexandre El Soda, CEO